Section supported by Promsvyzbank Evolution of customer support: from basic chat bots to generative AI

Use cases of generative AI Trends in AI: opportunities and risks New trends in communications, and predictions for the future of voice assistants Moderator: Ilya Ivaninskiy, Yakov and Partners, Central University Speakers: Damir Battulin, AlfaBank Artem Bondar, TBank Vasily Zhilov, BSS Irina Zhimerina, Promsvyazbank Dmitry Ishchenko, FinTech Association Alexander Krainov, Yandex Roman Styatyugin, VK Predict