Why do airlines sell too many tickets Nina Klietsch

View full lesson on Have you ever sat in a doctors office for hours, despite having an appointment Has a hotel turned down your reservation because its full Have you been bumped off a flight that you paid for These are all symptoms of overbooking, a practice where businesses sell or book more than their capacity. So why do they do it Nina Klietsch explains the math behind this frustrating practice. Lesson by Ni