How to speak effectively over the phone English lesson Telephone skills

How to Effectively Communicate over the Phone Effective communications over the phone require clarity of speech, knowing what you want to convey, and a willingness to engage with someone using good listening skills and prompts. This article provides some of the basics required to effectively communicate during a phone call. 1. Answer the phone specifying who you are. It can be disorienting for a caller when they don t know with whom they re speaking. Try to have a bright, happy voice when