How to Build a Top Tier Service Team

LUX is known for its rapid transformation from a midranked to a worldclass resort. But how did they do it The secret lies in their team. They assembled and trained a team of committed members across all their properties and that team is responsible for The LUX Collectives stellar service reputation. Watch this interview with Group HR Manager Nicolas Autrey to discover how The LUX Collective enlisted EVERY team member in its culture of Shining Service. , customerrelations, customerservice, team, business Ron Kaufman is an expert in Leadership Training, developing Customer Experience, and Customer Service Culture. He is also a renowned Keynote Speaker and New York Times Bestselling Author for the book UPLIFTING SERVICE. Ron and his team deliver powerful insights and global best practices, enabling organizations to gain a sustainable competitive advantage through service excellence. The methodology developed by Ron over dec