Talking on the phone 15 English at Work has the top tips for you
Anna has been told to improve her telephone manner and has welcomed some friendly and useful advice from Denise. They practice some mock phone conversations but Anna receives a real call with a request of a personal nature. How is Anna going to respond Will her telephone manner be up to the challenge For more English at Work and other great content:: TRANSCRIPT Anna: (answering the phone) Yes Denise: Stop That s all wrong. I m going to call you again. This time Narrator: Hello. Here we are in the middle of a telephone training session with Denise and Anna. What fun Denise: this time, you don t say yes when you answer, it s rude. Call me and I ll show you how it s done. (sound of 4digit dialling, then phone rings) Hello Tip Top Trading. Anna: Wow, thats good. Denise: And, you can say your name. Hello Tip Top Trading. Denise speaking. Try it. (dialli
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