Caroline Hynes. Zendesk. Hiring growing teams that love their product: Zendesk experience. SN 2019

Caroline Hynes. Zendesk. Hiring growing teams that love their product: Zendesk experience 1. Hiring and building a team at the start: Types of people needed why they are important. How is the job interview going at Zendesk Which candidates are hired On what we re paying attention to Which assessment tests need to be passed Ideas for onboarding balancing autonomy authority. Tools we use, recertification, stimulation systems, knowledge maps. 2. Changes as companies mature scale who we hire at the start may not be who we need at a later stage: When will we know we need to adjust our people give practical examples How to grow the people you have into leaders