Handling Customer Complaints: Defusing Frustration
Sample topic from Skillsofts videobased course Facing Confrontation in Customer Service In the full course, you ll learn about typical trouble spots in dealing with angry customers and guidelines for avoiding or overcoming them. You ll also learn how to handle a customer complaint by defusing the tension, investigating the problem, and coming to an agreement on a solution. Visit our website: Join us on LinkedIn: Tweet with us: Follow us on Facebook: About Skillsoft Skillsoft is the global leader in corporate learning, delivering beautiful technology and engaging content that drives business impact for modern enterprises. Skillsoft comprises three awardwinning solutions that support learning, performance and success: Skillsoft learning conte
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