English B2 C1 Empathy 101

Fill in the gaps in the summary with no more than two words. Empathy is different from sympathy, the need to show 1) . Empathy means being able to connect with how somebody feels through shared 2) . 3) in the workplace is hard without some level of empathy. Getting to know colleagues, noticing their pain and understanding the reason for it are ways to 4) empathetic. The action you take could be personal, through another colleague, through the persons 5) or using Human Resources.